Introduction

Thank you for choosing to be part of our community at Nava Health & Vitality Center (hereafter referred to as "Nava," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@navacenter.com.

When you visit our website or use our mobile application (the "App"), you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.

Important Note Regarding Health Data

This Privacy Policy applies to the general use of our Website and App. Protected Health Information (PHI) that you provide for medical treatment is governed by our separate HIPAA Notice of Privacy Practices, which is available at our clinics.

This privacy policy applies to all information collected through our website www.navacenter.com and our mobile application.

What Information Do We Collect?

1. Personal information you disclose to us

In Short: We collect personal information that you provide to us such as name, contact information, passwords, and payment information.

We collect personal information that you voluntarily provide to us when registering at the Sites or Apps, expressing an interest in obtaining information about us or our products and services, or otherwise contacting us. The personal information we COLLECT can include:

• Name and Contact Data: First and last name, email address, postal address, phone number.
• Credentials: Passwords, password hints, and similar security information.
• Payment Data: Credit card numbers and security codes. All payment data is stored by our payment processor; we do not store full credit card details on our servers.
• Health & Vitality Data: Information regarding your appointments, preferences, and wellness goals that you input into the App.

2. Information automatically collected

In Short: Some information – such as IP address, device characteristics, and usage logs – is collected automatically when you use our App.

We automatically collect certain information when you visit, use or navigate the App. This information does not reveal your specific identity (like your name) but includes:

• Device Data: Device ID (such as IDFA or AAID), operating system, model, and manufacturer.
• Usage Data: Crash logs, diagnostic data, and performance logs.
• Location Data: IP address and general location data.

3. Information collected through our Apps (Device Permissions)

In Short: We request specific permissions to enable App features. You can revoke these at any time.

To comply with Google Play and Apple App Store requirements, we disclose the following permissions:

• Geo-Location Information: We may request access to track location-based information from your mobile device to to find the nearest Nava Center. You may change our access in your device’s settings.
• Push Notifications: We may request to send you push notifications regarding appointments or account updates. You may turn them off in your device’s settings.
• Mobile Device Access: We may request access to features including your mobile device’s Calendar for saving appointments.

How Do We Use Your Information?

In Short: We process your information for business interests, contract fulfillment, legal compliance, and consent.

We use the information we collect or receive:

• To facilitate account creation and logon.
• To manage user accounts and appointments.
• To send administrative information. Sending you service, product, and new feature information.
• To protect our Services. For fraud monitoring and prevention.
• To enforce our terms and conditions.
• To respond to legal requests.

Will Your Information be Shared with Anyone?

In Short: We only share information with your consent, to comply with laws, or with specific service providers.

We may share data with:

• Vendors and Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us (e.g., payment processing, email delivery, hosting services).
• Mobile Analytics Providers: We may use tools such as Google Analytics to analyze App performance. These providers process data in an anonymized manner to improve App stability.
• Compliance with Laws: We may disclose your information where we are legally required to do so.

How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this policy.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy. No purpose in this policy will require us keeping your personal information for longer than 2 years past the termination of your account, unless required by law (e.g., medical record retention laws).

How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that the internet itself is not 100% secure.

Do We Collect Information from Minors?

In Short: We do not knowingly collect data from children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the App, you represent that you are at least 18.

What Are Your Privacy Rights? (Account Deletion)

In Short: You may review, change, or terminate your account at any time.

Account Deletion: If you wish to delete your account entirely, you may do so by:

• In-App Deletion: Navigate to [Settings > Account Controls > Delete My Account] within the mobile application to initiate the deletion process immediately.
• Contact Us: You may also contact us using the contact information provided below to request deletion.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information (such as medical records) may be retained in our files to comply with legal requirements (HIPAA).

Do California Residents Have Specific Privacy Rights?

In Short: Yes, if you are a resident of California, you are granted specific rights.

California Civil Code Section 1798.83 permits our users who are California residents to request and obtain from us information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes.

Do We Make Updates to This Policy?

In Short: Yes, we will update this policy as necessary.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date.